At Clacasi, we want to make sure you receive your perfume order quickly and efficiently. .

All orders are processed within 5 business days. Please note that shipping times may vary depending on your location and shipping method.

Return Policy:

We want you to be completely satisfied with your purchase from Clacasi. If you are not satisfied with your order, we offer a 14-day return policy for unopened or unused items, with the exception of essential oils.

To initiate a return, please contact our customer service team on [01152021333] and provide your order number.

Please note that shipping charges are non-refundable, and the customer is responsible for the cost of return shipping. Once we receive your returned item, we will process your refund within 5-7 business days.

Damaged or Defective Items:

In the event of a damaged or defective item, please contact our customer service team on [01152021333] within 48 hours of receiving your order. We will provide you with a replacement product or a full refund, depending on your preference.

Cancellation:

If you need to cancel your order for any reason, please contact us at [01152021333] as soon as possible. If your order has not yet shipped, we will process a full refund. If your order has already shipped, we will provide you with instructions for returning the product and processing your refund.

Limited Liability:

Klakasi is not responsible for any damage or loss resulting from the use of our products, or the inability to use our website or services. We are not responsible for any delay, damage or error caused by third party shipping providers or other service providers.

Applicable Law:

These terms and conditions are governed by the laws of Egypt, and any disputes or claims arising from these terms and conditions will be arbitrated by the Egyptian judiciary.

Thank you for choosing Kalakasi, and we look forward to providing the best perfumes and high-quality customer service. If you have any questions or inquiries, please feel free to contact us at [01152021333].