Refund and Returns Policy
Policies Refunds and returns
At Klakasi, we want to ensure that you a6> receive your order of perfume in a fast and efficient manner. .
All requests are processed within 5 working days and . Please note that shipping times may vary depending on your location and shipping method.
Return policy:
We want you to be completely satisfied with your purchase from Klakasi. If you are not satisfied with your order, we offer a 14-day return policy for unopened or unused products, except for essential oils, which cannot be exchanged or returned. To initiate a return, please contact our customer service team at [01152021333] and provide your order number.
Please note that shipping fees are non-refundable, and the customer is responsible for the cost of return shipping. Once we receive your returned product, we will process your refund within 5-7 business days.
Products that are damaged or defective:
In the event of a damaged or defective product, please contact our customer service team at [01152021333] within 48 hours of receiving your order. We will provide you with a replacement product or a full refund, depending on your preference.
Cancellation:
If you need to cancel your order for any reason, please contact us at [01152021333] as soon as possible as soon as possible as soon as possible as soon as possible. If your order has not been shipped yet, we will process a full refund. If your order has already been shipped, we will provide you with instructions for returning the product and processing the refund.
Limited liability:
No shall bear Klakasi any damage or loss resulting from the use of our products, or the inability a13> ability to use our website or our services. We are not responsible for any delay or damage resulting from an error. a28> or error resulting from the providers of the service a34> shipping third party or other service providers service providers.
The applicable law:
These terms and conditions are governed by the laws of Egypt, and any arbitration shall be conducted in any disputes or claims arising a14> arise from these terms and conditions and provisions of the Egyptian judiciary and shall be conducted in accordance with the laws of Egypt.
Thank you for choosing Klakasi, and we look forward to providing you with the finest fragrances and high-quality customer service. If you have any questions or enquiries, please do not hesitate to contact us on [01152021333].
Policies Security Privacy
Protecting your data is a matter of trust, and your privacy is important to us. Therefore, we will not use any of your name and other information that which relates to you in the manner set out in a23> this privacy policy . We will collect information only when it is necessary a33> necessary for us, and we will not collect information unless if it is relevant to our transactions with you. We will only retain your information as long as we are required to do so by law, whether or not it is relevant to our dealings with you. a52> that is required by law or as is a59> appropriate for the purposes for which it was collected from it. You can visit the website and browse without a71> need to provide personal details . During your visit to the website, you remain anonymous and do not a82> you can at any time specify your identity unless if you have an account with us and you have logged in to the site and you have specified your identity in your account and you have logged in if you have an account on the website and you have logged in a97> logged in with your username and password specific to you
The data that we collect;
We may collect various information if you seek to submit an application for a10> a product from us on the website
We collect and process your data to process your purchase on the website and any subsequent claims, and to provide you with our services. We may collect your name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, and payment details.
– We will use the information you provide to enable us to process your requests and provide you with the services and information offered through our website that you request. Furthermore, we will use the information you provide to manage your account with us; verify and execute financial transactions in connection with payments you make online; audit data downloads from our website; improve the layout and personalisation of our website pages for users; and identify visitors to our website. conduct research on the demographics of our users; send you information which we think you may find useful or which you have specifically requested, including information about our products and services, provided that you have indicated that you do not object to being contacted for such purposes. Subject to your consent, we may contact you by email with details of other products and services. If you would prefer not to receive any marketing communications from us, you can unsubscribe at any time.
We may pass your name and address to a third party in order to deliver the product to you (e.g. to a shipping company or supplier).
Your phone number may be used to receive notifications about your order status and announcements about the latest deals and campaigns.
Payments made through the website will be processed through our agent. You must only send us, our agent, or the website information that is accurate and not misleading, and you must update it and notify us of any changes.
– Your actual order details may be stored with us, but for security reasons, However, You can access this information by logging into your account on the website. Here you can view details of your completed orders, those that are open, those that will be opened, those that will be sent soon, manage your address details, bank details and any newsletters you may have subscribed to. You undertake to treat your personal access data confidentially and not to make it available to unauthorised third parties. We cannot accept any responsibility for the misuse of passwords unless this is our fault.
Register information;
– Each time you visit the Kalakasi Perfumes online store, information is sent from your browser to our server log files, where it will be stored. The information transferred includes: the time and date of your visit to our website, the pages you viewed, your IP address, the URL of the website that referred you to the Kalakasi Perfumes online store, the amount of information stored, and the browser you were using.
– Once we have obtained all this information, all IP addresses are deleted or anonymised. Anonymisation means that your IP address has been changed so that it cannot be linked to the original user or can only be linked through extensive research.
The anonymous information stored in this log file is then used to improve the shopping experience on the Kalakasi Perfumes online store by making our browsing easier to use, quickly finding errors, and directing our server capacity to where it is most needed. For example, this information allows us to work on our peak times and plan sufficient server capacity during those times to keep our website running as quickly as possible.
Your rights;
If you are concerned about your data, you have the right to request access to the personal data that we may hold or process. You have the right to ask us to correct any inaccurate information in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.
